INCREASE PERFORMANCE BY 30%
USEFUL AND INTUITIVE APPLICATIONS
100% Uptime SLA
VOCAL INTERACTIONS
Incoming and outgoing calls
Predictive Dialing
Manual, Preview & Power dialing
Automatic Call Distribution
Conference, Whispering and Listen Only
Call Back
Pre-call recorded messages
Identifies voice mails
Night messages
IVR – pre-call, in the middle of the call, post-call
IVR API (DTMF, ERP, CRM)
Personal or impersonal call distribution
Voice and video recordings
Unlimited calls stocking (as your space allows)
Listen and export recordings with just a click
VoIP
SIP Connection
PBX Integration
SQL and Oracle databases supported
WEB Integration
CTI Integration
Scripting & Routing
PCI Compliant Certification
Integrations with other apps and systems
Cripted data
Personalized interfaces and functions
Unlimited users with different rights
Supervisor users are free of charge – unlimited
Monitoring and SLA included
Historical reports and live monitoring
Wallboards
Screen pop-ups
Alarms & Notifications
CRM
Mini CRM – Agents Mini Wallboard
Internal messenger/ chat
Automatic Survey
Appointment module
Missed Calls Tool
Quality Control Management
Work from home/ remote supported
Free updated includes
NON-VOCAL INTERACTIONS
Live Chat
SMS
Email
Ticketing
Social Media integration
Personalized interfaces and functions
IMAP, POP3, Exchange
SQL and Oracle databases supported
WEB Integration
Cripted data
Unlimited users with different rights
Supervisor users are free of charge – unlimited
Unlimited emails/ ticketis/ chat sessions stocking (as your space allows)
Content based distribution & prioritization
Skills distribution
Reports
Monitoring and SLA included
Autoreply
Templates included
Personalized signatures
Attachments
Free updated includes
Alarms & Notifications
Screen pop-ups
Spam filters
Bulk emails allowed
Survey via email
Work from home/ remote supported
DATA MANAGEMENT
Import-export from excel and snapshots
Quality management
Script management
User rights management
Workforce management
Starting from 1 to 1000 agents!
Starting from one call to billions!
Increase the resources with just one click!
FEEL FREE TO CONTACT US!
Hosting on Cloud or Dedicated Server
Windows & Linux
Phone & Email support
Unlimited requests accordingly to your package
24/7 support hours
Dedicated support team
Dedicated development team
Choose your own style: omnichannel, multichannel or cross-channel
MCC PHONE PAY
Allows and secures online transactions using DTMF (dual-tone multi frequency or dial tone). The agent does not intervene in such transactions.
Pay safely and secure with your bank card, via phone, without any additional application
Security and secure payment by bank card over the phone, without any additional application
SELF-SERVICE IVR
Enables and secures indexes transmitted by telephone (call or IVR).
You can examine financial bills, invoices or you can deliver directly through the IVR index for utilities and more.
Ask us
Address
94 Bulevar Arsenija Carnojevica st.
Beograd, Srbija
Call us
+381 64 885 444 6
marketing@phoenixmcc.com
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